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Policies

RESERVATIONS

Reservations are tentative until a 50% deposit is received. We accept cash, Master Card, Visa, Money Orders, and Travelers Cheques. Your balance is due upon arrival. We do not accept personal or business checks upon arrival. House rentals are paid only by certified bank check or money order. Credit cards are not accepted on home rentals. No refunds on reservations or home rentals permitted. All house rental payment is due at the time of contract.

Once a deposit is received, your reservation is confirmed. Sorry, deposits and payments are not refundable or transferable as we will have turned many friends away.

Reservations are guaranteed until 8 pm on the date of arrival.

PETS

No pets.

ONLY REGISTERED GUESTS ALLOWED

The Balsam Motel is a private facility, and the accommodations and facilities are intended for use by our guests only. If your relatives or friends plan to visit with you, ask them to do so at a public area, beach, amusement park, restaurant, etc.

RESPONSIBILITIES UPON DEPARTURE

Due to COVID-19, we ask all suites, cabins, and house rentals to be cleaned and sanitized to help keep both your family and our staff safe.

All suites, cabins, and home rentals must be tidied and kept in the condition it was in upon your arrival.

ARRIVAL TIME

Arrival time is 3 pm to 6 pm. The office closes promptly at 6 pm, and check-in must be prior to 6 pm.

If you are running late, please call and notify us at 518-857-0992.

DEPARTURE TIME

Departure time is no later than 10 am. This allows us enough time to clean all units thoroughly.

OFFICE HOURS

Weekdays + Sunday: 10am-1pm, 3pm-6pm
Saturday: 10am-noon, 3pm-6pm

OTHER IMPORTANT INFORMATION: